Orders
Manage every order from one place, from new and confirmed to preparing, ready and delivered. Scheduled orders are included too.
Your direct online ordering platform
Your restaurant,
now just a tap away.
Give customers a direct way to order from your restaurant, backed by a complete platform to manage everything behind the scenes.
15 days free. No card needed to start.
The problem
Customers can find you.
But where do they order from?
Restaurants invest in getting discovered — on Instagram, Google, WhatsApp and everywhere customers look. But when someone is ready to order, there is often no direct channel to do it.
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Calls & messages
The customer reaches you. But the relationship stays fragmented.
Orders buried in chats, wrong items, staff on the phone all evening, and no record of who your regulars are.
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Third-party marketplaces
The customer orders from you. But through someone else.
They keep a cut of every order, and the customer is theirs, not yours.
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A website without ordering
Being discoverable isn't the same as being orderable.
A menu online is a brochure. Your customers want to tap, order and get food.
The solution
Drive direct orders,
everywhere your customers find you.
One ordering link for every place you show up. However customers find you, they order straight from you.
Give them one consistent place to order directly from your restaurant.
- Instagram bio
- Facebook page
- Google Business listing
- WhatsApp auto-reply
- QR on packaging and tables
- "Order online" button on your website
The customer experience
From browsing to order, without the friction.
A simple, mobile-first ordering experience that gives customers everything they need to discover, customise and manage their orders.
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Explore
Browse the full menu with photos, categories and search.
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Build order
Customise items, review the cart, and choose delivery or pickup.
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Set delivery
Map-based address selection with saved locations for repeat orders.
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Place order
Pick a time, check the address, and confirm in one tap.
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Track order
Live status from confirmation to doorstep, with a live ETA.
Always accessible
Order from any phone or computer, with simple login using a phone number or email code.
What you get
More than an ordering page.
A complete platform to run it.
Orders, menu, outlets, delivery, promotions, team and analytics — everything needed to manage direct ordering from one place.
Menu
Manage categories, items, variants, add-ons, photos, availability and pricing from one menu.
Outlets & hours
Manage multiple outlets, service hours, delivery and pickup availability, with outlet-level pricing and availability.
Delivery & riders
Set delivery zones and fees, manage delivery operations, and manage riders when using the rider app.
Promotions
Create discounts, free delivery, free items and promo codes. Set schedules, usage limits and budgets.
Team & roles
Give owners, managers and staff the right access, with permissions based on their role and outlet.
Printing
Connect thermal printers and automatically print receipts and kitchen tickets when orders arrive.
Dashboard & analytics
See revenue, orders, average bill, best sellers, delivery vs pickup and other key performance data.
One platform behind every direct order.
How it works
Live in days, not months.
- 01
Set up your restaurant
Share your restaurant details, logo, colours, photos and basic information. Get immediate access to the powerful Upelo Partner Platform.
- 02
Set up your ordering
Upload your menu, set service hours, delivery zones, delivery fees and payment options.
- 03
Review & test
Review your setup, place test orders and get your team ready.
- 04
Go live
Your ordering channel is ready to share across Instagram, Google, WhatsApp and your website.
Guidance throughout the entire setup — from your first login to your first order.
How it works
Live today, not in months.
Claim your page, add your menu, set your hours and share the link. Free for 15 days, no card needed to start.
- 01
Claim your page
Enter your restaurant and your email. Confirm the email and your ordering page exists, with its own address, in under a minute.
- 02
Add your menu
Import it from GloriaFood with one key, upload a spreadsheet, or add items by hand. Set your hours and delivery zones.
- 03
Take payments
Cash on delivery and pay at pickup work from day one. Connect Stripe to take cards online.
- 04
Go live
Your page is live from day one. Add a payment method before your 15 days end to keep it that way.
Why not build from scratch
Building from scratch
- Who builds it
- An agency or dev team
- Cost
- Lakhs in development A large upfront budget
- Time to launch
- Months
- Hosting & servers
- Paid separately
- Updates & maintenance
- Paid, ongoing
- Features
- Built one by one
With Upelo
- Who builds it
- Ready-to-use platform
- Cost
- From रु 1,000 / month A fraction of the cost A fraction of the cost A fraction of the cost A fraction of the cost A fraction of the cost
- Time to launch
- Days Today
- Hosting & servers
- Included
- Updates & maintenance
- Included
- Features
- Complete from day one
Pricing
Choose the plan that fits your restaurant.
Pricing shown for Nepal
Pay as you go
Pay based on the orders you receive.
No fixed monthly fee.
5% per order, minimum रु 1,000 / month
Setup fee रु 10,000 FREE (Limited-time offer)
Fixed
Built for higher order volumes. Pay a fixed monthly fee instead of a percentage of sales.
रु 5,000 /month
Includes 100 orders, then रु 25 per extra order
Setup fee रु 10,000 FREE (Limited-time offer)
Add-on
Branded app
Your brand on the customer's home screen. Works with either plan.
+ रु 7,500 /month
Billed yearly, रु 90,000
Setup fee रु 25,000 FREE (Limited-time offer)
- iPhone and Android app with your name and logo
- App Store and Play Store listings handled for you
- Push notifications to your customers
- Faster repeat orders from the home screen
- Live in both stores within 30 days, or your money back
All plans include
- Web ordering
- Give customers a simple, branded way to browse your menu and order directly online.
- Loyalty program
- Reward repeat customers and encourage them to order from you again.
- Order management platform
- Manage incoming orders, statuses, menus, and day-to-day ordering operations in one place.
- Menu control
- Quickly import your existing menu and manage your prices, availability, and options with ease.
- Promotions
- Create offers and promotions that help attract customers and drive more orders.
- Delivery management
- Define delivery zones, set charges, and track deliveries in one place. Manage your own delivery riders with the Upelo Delivery app.
- Kitchen & receipt printing
- Print KOTs and receipts directly from incoming orders for faster, smoother order handling. Works with your existing printers and hardware.
Prices are exclusive of applicable taxes.
Pricing shown for India
Pricing for your region is on its way.
We're finalizing local pricing. Leave your number and we'll share a quote for your market.
Request pricingPricing shown for Europe
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Request pricingPricing shown for United States
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Request pricingPricing shown for Australia
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We're finalizing local pricing. Leave your number and we'll share a quote for your market.
Request pricingPricing shown for New Zealand
Pricing for your region is on its way.
We're finalizing local pricing. Leave your number and we'll share a quote for your market.
Request pricingThe maths
What commission is really costing you.
Save money on every online order. Move your regulars to your own page and keep the difference.
On a delivery app
—
On Upelo
—
You keep
—
a month
Pay as you go: 5% of what your customers pay, minimum रु 1,000 a month. Fixed: रु 5,000 a month with 100 orders included, then रु 25 for each extra order. The cheaper plan for your numbers is shown. Delivery apps in Nepal keep 18–22%.
FAQs
Questions you might have. Answers you need.
Why do I need my own online ordering system?
Delivery apps bring you new customers, but every order through them costs you a share of the bill, and the customer stays the app's customer, not yours. Your own ordering page gives your regulars a direct way to order from you: you keep more of each order, you get the customer's name, number and order history, and you set the prices, offers and delivery areas yourself. Keep the marketplaces for discovery, and move your repeat orders to your own page.
Do I need a website to use Upelo?
No. Upelo gives your restaurant its own ordering page and link. If you already have a website, the ordering link can be added there too.
What exactly do I get with Upelo?
A complete online ordering platform for your restaurant — including the customer ordering experience and the tools to manage orders, menu, delivery, promotions, team and analytics.
How do I get new order notifications?
New orders trigger a full-screen alarm in the Upelo Partners app, so your team never misses a new order.
How do I receive and manage orders?
Orders appear in the Upelo Partners app, available on phones, tablets and computers. Your team can accept, prepare and update orders as they progress.
Will my team be able to manage orders on Upelo?
Yes. Team members can manage incoming orders through the Upelo Partners app on their phone, tablet or computer, with access based on the roles and permissions you assign.
Is Upelo easy for staff to use?
Yes. Upelo Light is a simplified three-tab version designed specifically for staff phones, making day-to-day order management quick and easy.
Can I control what each team member can access?
Yes. Assign roles and permissions so team members only have access to the parts of the platform they need.
How do I update menu prices or availability?
Menu items, prices, variants, add-ons and availability can be updated directly from the Upelo Partners platform. Items can also be marked sold out or made available again when needed.
Can I manage different outlets separately?
Yes. Manage multiple outlets with their own hours, delivery and pickup availability, pricing and item availability.
How do I manage delivery zones and fees?
Set your delivery areas and delivery fees directly in the platform. Delivery zones can be configured based on the areas you serve.
Can I pause delivery or close ordering temporarily?
Yes. Delivery and ordering availability can be opened, closed or paused from the platform.
Who handles delivery?
Your restaurant does. Upelo lets you define delivery zones and fees and manage your own delivery operations.
How long does it take to get started?
Web ordering can be live within a few days of setup. The setup includes your restaurant details, menu, service hours, delivery areas and other ordering settings.
Most restaurants are live the same day. Build your page, add your menu or import it from a spreadsheet, pay online, and it goes live straight away.
Can I continue using delivery marketplaces?
Yes. Upelo doesn't require you to stop using them. You can continue using them for discovery while giving customers a direct way to order from you.
What happens if I already have a menu?
Your menu can be added to Upelo with categories, items, variants, add-ons, prices and availability. Guidance is provided throughout the setup.
Where can I see my orders and sales?
Orders can be managed through the Upelo Partners app, while the dashboard provides sales, order and other performance information.
Can I manage Upelo from my phone?
Yes. The Upelo Partners platform works on phones, tablets and computers.
How does pricing work?
There are two plans. Pay as you go: 5% of what your customer pays on each online order, no monthly fee, and a minimum of रु 1,000 a month. Fixed: रु 5,000 a month with 100 orders included, then रु 25 for each extra order. Both include every feature. The one-time setup fee of रु 10,000 is free for a limited time. On the 1st of each month you get a statement for the previous month's orders.
Which plan should I choose?
To start, we recommend Pay as you go: there's no monthly fee, so you carry no overhead while your online orders build up. Once you're consistently getting more orders, you can switch to Fixed at any time. The calculator above shows which plan costs less for your numbers.
What is the रु 1,000 minimum?
It applies to Pay as you go only. If your online orders in a month add up to less than रु 20,000, your 5% comes to less than रु 1,000, so you pay रु 1,000 for that month. Above that, you just pay the 5%.
What happens after 100 orders on Fixed?
Your monthly price includes 100 orders. Each order after that costs a flat रु 25, however big the order, and is added to your monthly statement.
What does the setup fee cover?
Getting you live: your restaurant details, logo, colours and photos, your menu, service hours, delivery zones and fees, test orders, and getting your team started on the Upelo Partners app. It's normally paid once, रु 10,000 for web ordering and रु 25,000 for the branded app (which also covers building it and publishing it on the App Store and Play Store), and is free for a limited time.
What counts as the order amount?
On Pay as you go, the 5% is of the total your customer pays, including taxes and any delivery fee you charge. Tips are not counted, and cancelled or refunded orders don't count.
Do I pay on cash orders?
Yes, on both plans. Every order that comes through your page counts, whether the customer pays online or in cash at the door. The monthly statement lists them all.
Do my customers pay anything extra?
No. Upelo adds no fees to your customers' orders. They pay your menu prices and any delivery fee you set.
Can I add a branded app later?
Yes, on either plan. Add an iPhone and Android app with your name and logo any time: रु 7,500 a month, billed yearly. The one-time setup fee of रु 25,000 is free for a limited time. Same menu, same orders, same team.
How does pricing work?
Pricing for your region is on its way. Leave your details below and we'll send a quote for your market.
How does pricing work?
Pricing for your region is on its way. Leave your details below and we'll send a quote for your market.
How does pricing work?
Pricing for your region is on its way. Leave your details below and we'll send a quote for your market.
How does pricing work?
Pricing for your region is on its way. Leave your details below and we'll send a quote for your market.
How does pricing work?
Pricing for your region is on its way. Leave your details below and we'll send a quote for your market.
Can I add a branded app later?
Yes. Add an iPhone and Android app with your name and logo any time. Same menu, same orders, same team. Its price for your region comes with your quote.
Can I add a branded app later?
Yes. Add an iPhone and Android app with your name and logo any time. Same menu, same orders, same team. Its price for your region comes with your quote.
Can I add a branded app later?
Yes. Add an iPhone and Android app with your name and logo any time. Same menu, same orders, same team. Its price for your region comes with your quote.
Can I add a branded app later?
Yes. Add an iPhone and Android app with your name and logo any time. Same menu, same orders, same team. Its price for your region comes with your quote.
Can I add a branded app later?
Yes. Add an iPhone and Android app with your name and logo any time. Same menu, same orders, same team. Its price for your region comes with your quote.
How does the free trial work?
Claim your page and it is live for 15 days with every feature, taking real orders. Before the 15 days end, pick a plan on your Billing page and add a card. Nothing is charged during the trial, and billing starts on the 1st of the month after it ends.
Do I need a card to start?
No. You only add a card when you decide to keep the page, any time before your trial ends. If you don't, the page simply goes offline; your menu and settings stay, and adding a card brings it back.
What happens after 15 days?
With a card on file, your page stays live and you are billed monthly on the plan you chose: a flat fee for a number of orders, or a small fee plus a percentage of every order. Without one, the page pauses until you add a card. You can cancel any month from your Billing page.
Who owns my customer data?
Your customers' names, numbers and order history belong to your restaurant. If you ever leave Upelo, the data can be handed over to you.
Can I use my own domain?
Yes. Upelo can be set up on your own domain on request.
What happens if I need help setting everything up?
Guidance is provided throughout the setup — from getting your restaurant information and menu ready to launching your ordering channel.
Is Upelo just an online order form?
No. The ordering page is connected to the full Upelo platform for managing orders, menu, outlets, delivery, promotions, team access and analytics.
Get started
Let's set up your restaurant.
Message us on WhatsApp or leave your number. We reply within one working day.
Built in Kathmandu by the team behind Upelo Partners.